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Frequently Asked Questions

 

 

Understanding Bahamazaar

How Does Bahamazaar Work?

Bahamazaar is an online shopping bazaar or mall and our sellers are the many shops within it. Bahamazaar itself does not own any of the items for sale on the website or in any of the shops. In some instances, some items may be listed by Bahamazaar Mart where we manage vendor online stores. When our sellers sign up they are given a 'shop' of their own.

Site Security

Is Your Site Secure?

At Bahamazaar the priority at all times is our buyer's and seller's security. We have gone to great lengths to ensure this is so. Payments are processed by PayPal, an industry leading payment provider that guarantees 24 hour monitoring and advanced encryption methods when dealing with customer's sensitive data and communications. Their fraud detection and prevention techniques are of the highest standard and they can be contacted any time for any related issue with an order. Bahamazaar does not store your card details since PayPal handles these and at no time do we share your email with any interested third party. Moreover, we are SSL certified, seen by the HTTPS green banner shown in the URL bar of Bahamazaar. This means Bahamazaar is a legitimate, and safe company and your sensitive data is secure.

Dispatching Orders

When Will I Receive My Order?

Once an order is received, the vendor will reach out to you via the contact information provided to make arrangements for you to receive your orders. Vendors normally arrange to meet with you to deliver your order by the next business day. Generally, orders are dispatched within two business days after ordering. If you have any questions, please contact the seller in question. If you have a question and the order has already been made, you can contact us through our form. In here please reference the invoice number in the subject line and you can communicate directly with the seller about their delivery.

Amending Orders

How Can I Amend My Order?

To change details of your order, such as delivery address, please contact the seller through the 'Send message to seller' at the bottom of their store page. Please reference your order number in the subject of that message.

Payment Options

What Payment Methods Do You Accept?

Bahamazzar accepts all regular debit and credit cards processed through PayPal. You can make your payment even if you do not have a PayPal account.

Contacting Bahamazaar

How Do I Contact Bahamazaar?

Since we are a marketplace, for most issues we urge our customers to first of all contact the seller in question, whether it is an item query, a shop policy query or an order issue. However, if you need to reach us for whatever reason, please use our contact form at the bottom of the website, or email us at bahamazaar@gmail.com.

Contacting The Seller

How Do I Contact The Seller?

If you have a question about any item on the website, or a shop's policies or any order issues, please reach out to the seller in question. You can send the seller a message through the 'Send message to seller' at the bottom of their store page.

Delivery Time

What is Delivery Time?

While we try to get your product into your hands as fast as possible, all online orders usually take 48-72 hours for you to receive themthe . In extremely rare cases, such as when we specially personalize a product for you or if an item is being shipped from a Family Island, it may take up to 5 working days.

Return Policy

Do you have a Return Policy?

Not at this time. All sales from our stores are final, so be sure to ask the vendor lots of questions before you purchase if you are unsure. If your purchase is received damaged, please email us with evidence and let us know within 24 hours of receiving your purchase. All items must be returned in the original, unopened packaging for a replacement or store credit to be given.

Calculating VAT

How Is VAT Calculated?

VAT is calculated based on the government of the Bahamas regulations. Only stores that are VAT registered are allowed to charge VAT. VAT registered stores are required to display their TIN number in their Store view. Items that are VAT taxable based on the store will have this indicated in their product name. The total VAT for an order is displayed during checkout. To see the VAT charged by store for an order, view the item details after your purchase.